- Endoch Medical is proudly 100% Canadian.
- info@endoch.com
- (905)-669-6999
Endoch Medical is the best option for Canadian healthcare facilities and practitioners. Join other Canadian clinics and hospitals benefiting from our ISO 13485:2016 and MDSAP-certified Canadian endoscope repair services right here at home.
Visit our National Service Center located centrally in Concord, Ontario, serving the GTA, Ontario, and all of Canada.
Gain the fastest, high-quality repair services without the unnecessary additional costs from other 3rd party companies outsourcing your repairs.
Endoch Medical is proud to serve Canada as the only 100% Canadian-owned and operating independent repair facility specializing in endoscopy for over 20 years. We continue to improve our services to better serve Canadian healthcare practitioners right here at home.
Since 2006, our endoscopy repair service continues to improve, providing the quickest turnaround times, detailed repair reports, and cost-effective solutions, ensuring your equipment performs reliably in clinical settings at all times.
Endoch Medical’s endoscopy repair services are all done in-house to ensure that your endoscopy equipment is maintained to the highest standards, extending the life of your endoscopes without unnecessary additional costs and extended downtime you experience with other 3rd party repair companies.
Every repair comes with a warranty protected under the Endoch Repair Guarantee for parts and labour, offering superior performance and coverage at a lower cost than OEM repair services.
Endoch Medical is a 100% Canadian OEM Manufacturer and an Independent Repair Service Provider, all in one. We bridge these two worlds by combining OEM technical standards and discipline with the quality standards and accessibility of an independent service provider, all while maintaining certifications that well exceed other OEM and non-OEM providers in the Canadian healthcare space.
Canada is part of an organization known as MDSAP. A very difficult, and indeed very strict Singular Audit Program that must meet the QMS of multiple international regulatory authorities, including Japan, Australia, Brazil, and even the US FDA. In short, Endoch Medical exceeds what is expected of an OEM manufacturer and an independent service provider on several international standards.
Endoch Medical carries out necessary repairs using like-OEM parts and advanced technology to ensure optimal performance. We select parts that undergo and successfully pass a one-of-a-kind quality testing procedure; many of which match the quality of OEM parts.
Endoch Medical is not an OEM-authorized company. There are no OEM-authorized independent repair providers in North America.
The better question to ask is: "Does Endoch Medical operate under a documented, controlled, auditable quality system?" And the answer to that is 100% yes.
Your Success is Ours: We build lasting partnerships through consistent high-quality service, clear communication, and competitive pricing. The best alternative to OEM repair services.
Learn more by contacting us or reading our Endoscopy Repair Service FAQs directly below.
We aim to return your equipment in perfect working condition within 2-7 business days.
No, we use like-OEM parts, many of which match the quality of OEM parts used by our competitors, to ensure the highest quality repairs and 100% compatibility.
Yes, we offer a warranty on all of our repairs protected under our Endoch Repair Guarantee for parts and labour.
Reprocessing validation confirms that a reusable medical device can be safely cleaned, disinfected, and returned to clinical use. Original manufacturers typically validate reprocessing for devices in their most original state (i.e. completely brand new equipment).
When an endoscope is repaired, the responsibility shifts to ensuring the
device has been restored to a condition that continues to support safe
reprocessing.
Endoch Medical ensures safe reprocessing by confirming the following:
Endoch Medical will always confirm that repairs maintain these
functional conditions so facilities can continue following established
reprocessing protocols.
Quality is determined by documented processes, controls, and verification, not by whether the repair provider is the original manufacturer.
Endoch Medical is qualified because we are MDSAP-certified, exceeding several international quality standards:
ISO 13485:2016 is the most internationally recognized quality management standard specific to medical devices. MDSAP takes this one step further through its alignment and integration within Health Canada regulations. Therefore, Endoch Medical operates in absolute alignment with MDSAP/Health Canada regulations.
FDA regulations apply primarily to organizations that manufacture and distribute devices within or from the USA.
In summary, they apply to different roles within the device lifecycle.
Endoch Medical restores existing devices rather than manufacture new ones. We operate under structured quality systems aligned with ISO 13485:2016 MDSAP frameworks with one clear statement: Endoch Medical will never alter the device’s intended use or design.
No. The critical factor is not branding – it is whether materials
meet functional and safety requirements.
Endoch Medical is a responsible and accountable repair provider. We evaluate components based on several physical, chemical and performance characteristics and we verify function through testing before returning equipment to service.
Endoch Medical is MDSAP-certified. We go one step further by performing our own
stringent review with internal evaluation criterion of non-OEM components, with the intention to match OEM quality, longevity, and functionality as closely as possible.
Endoch Medical does not reuse old or refurbished OEM components to repair your flexible endoscopes. Contact us to learn more about how we select components for our repair services.
No. There are no changes to facility reprocessing workflows required when we restore devices properly to their correctly functional condition.
Facilities should continue to:
Endoch Medical supports this by ensuring the endoscope device returned to you is suitable for those existing standard procedures.
Evaluation should be evidence-based the same way clinical vendors
are assessed. We guide you through the entire evaluation with a seamless 1-on-1 info session and onboarding process.
Contact us to learn more about our quality controls, documentation, traceability, turnaround, service communication structure, warranty, accountability process, and repair process.
Endoch Medical is both. We are the only Canadian endoscopy OEM and we continue to maintain our identity as an independent repair provider offering an additional service option that allows Canadian healthcare facilities and owner-practitioners to:
Canadian healthcare facilities benefit from having both models
available with one supplier. Use Endoch Medical to close the loop on your facility repair needs.
Contact us today to discuss your requirements and transform your business.
